Privacy Policy

Privacy Policy

General Data Protection Regulations - GDPR

New regulations for the storage and processing of personal data came into force on 25 May 2018. All businesses must comply with the new regulations which cover the ways in which they acquire, store and process personal data.

This Privacy Notice explains how we at Telford Guest House use any personal information we collect about you.

Information We Collect About You

When you make a booking with us we collect some or all of the following information:

How Your Data Is Stored

All of the personal data you supply to us as part of the booking process is stored securely by our online booking provider, Freetobook. Our computer cannot be accessed by the public.

Card details are stored in Freetobook’s card storage for 1 week after check out then are destroyed. This is compliant with PCI regulations for credit card storage.

Other data may be kept for up to six years in order to comply with Inland Revenue requirements.

How We Use Your Data

We will use your email address to send you confirmation of the booking. After your stay you may receive an email asking you to review your stay. Your comments, should you choose to provide them, may then appear on Trip Advisor or

We use Freetobook for online bookings. Neither we nor Freetobook will share your data with any third party. The only exception would be in the event of a compulsory request for your data from the police or through the criminal justice system.

We do not send newsletters or any other form of email marketing.

Data Breach

Should we ever encounter a security breach of your personal information we will contact you as soon as possible. If it is deemed that the breach could cause you any serious disadvantage we will inform the Information Commissioner's Office (ICO) and will notify you of this action.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please contact us at:

Cookie Policy

We do not use any tracking software on the Telford website. The only cookies in use on our site are those used by Freetobook on our Book Online page. These cookies are essential in order to enact the online booking process.

You can adjust your browser settings to reject all cookies if deemed necessary.